They refuse till i could reach a service agent on the phone. I searched their site and found where to request to discontinue service.
#Signpost reviews 2014 how to
I never signed an renewal contracts with this company and was never told how to discontinue service. I had to connect with another service to reach my customers for sales. During the Black Friday Thanksgiving sales their service stopped functioning and no one was available to report the lost service to till after the holiday weekend. 2020 I wanted to discontinue their service. In July 2020 I requested the amount be reduced to COVID closure. I paid 6 month at a time for lower costs. The only customization you have are some basic color accents and inputting your logo.I used their monthly service for our businesses social networking since 1917. Compared to our usual company verbiage, the email headlines and overall messages don't sound like their coming from us. You can't really customize the email verbiage to make it sounds like it's actually from you.
Sometimes they'll still create a Google review that is vague but positive however, we'd rather wait until we exceed their expectations during their event so they'll write a genuinely enthusiastic and detailed Google review. We have had clients book with us and get asked for a review weeks before the actual services. Also, there isn't a way for the algorithm to know WHEN the services were. It's especially awkward in our case when it's someone who went with a different cater. This has happened to us, and most non-past clients find it odd. Or a partnering vendor or sales person you responded to can be included as well. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. The customer support reps have been very gracious and helpful. It gives you weekly/monthly updates on have many clients were added or how many reviews you receive. It does work! We have received over 150 positive Google reviews in about 9 months. It's capability to merge contact info from Gmail so you don't have to manually enter clients. From what we can tell there is an automated follow-up/reminder email prompt every month to three months, and we felt that was hastling to our clients. We have decided to manually unsubscribe clients who have been asked for a Google review, because we don't want them to perpetually be asked. My boss and I agree that I have to "babysit" Mia (Signpost's algorithm) to feel comfortable having her interact with our customers and their information. That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected. We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out. We personally had a bit of a rough start with SignPost.
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